FAQs
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I want to delight you with my glass. I do not, however, accept any returns. All custom orders are paid in full and in advance.
ALL SALES ARE FINAL
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Every order is packaged with care. I do my best to protect your Bespoken Glass for its journey from my studio to your home. I will email you with tracking numbers when your order ships.
I purchase insurance for every piece I ship. In the unfortunate event that your order is damaged during shipment, I will work with you on that heartache. Email me immediately so I can help resolve the problem. Be sure to take photos of all damages (both the shipping box AND the contents). The shipping company will require documentation to process the insurance claim.
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Never put art glass in the dishwasher.
Have you ever noticed how clear glasses that are regularly washed in the dishwasher eventually become less clear and eventually milking looking? Dishwashers are abrasive by design. That process will eventually wear away the glossy finish on your art glass. In my studios and home, I only wash my art glass by hand.
Never put art glass in the microwave.
Handle your Bespoken Glass with care and it will last a lifetime.
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Quality takes time. Naturally the more complex the piece is, the longer it takes to produce. The simplest plate can take a week to create AFTER I have a final design and final material in hand.
That is a best-case scenario.
Sometimes I create unique glass patterns of my own. This schedule assumes I already have all of the completed sheet glass in hand … whether I make it ourselves or order it from our supplier.
Sometimes the kilns are already engaged in another project or process. Sometimes it takes longer to receive the desired glass itself. And, well, sometimes glass breaks … and not in the way I wanted. On a good day that happens when I have plenty of that particular glass in stock. On a bad day we need to wait for another glass shipment.
Sometimes there is prep work. Every surface that the glass will touch in each firing process has been properly prepared. Without some kind of barrier between the glass and the firing surface, hot glass will stick to the surface. It isn’t pretty when that happens. You open the kiln to discover that everything is shattered. For some firing I can use a single-use firing paper between the glass and the kiln shelf. Other times I fire glass directly on a kiln shelf or into a mold. They both need to be primed with care. If there are brushstrokes in the primer, that texture will be transferred to the bottom of the glass when it fuses. Primer must be fired. (Thankfully this firing process only takes about 5 hours.) As primer deteriorates it must be scraped off and reapplied. Everything must cool completely before it can be used to fire glass.
